How we increased sales by over 10% for FixServis using reviews
FixServis was one of the e-shops that wanted to fully leverage the potential of reviews to increase sales, boost trust and perform better in Google Shopping. By deploying Rewora, they gained a consistent display of reviews across all countries, automated translations, fast feedback processing, and a continuous stream of authentic reviews. The result was a noticeable increase in both conversions and turnover in the first few months, with FixServis experiencing approximately 10% revenue growth, a stronger reputation, and higher visibility even in modern LLM models.
Industry
Electronics
Products
Google shopping
BI statistics
Shop reviews
Product reviews
About the company
iFix s.r.o., operating under the brand FixServis, is one of the strongest players on the Slovak market with spare parts and electronics service. It combines a high standard of expertise with fast availability of parts for smartphones, laptops, computers, vacuum cleaners, scooters and other modern technology. FixServis thus reaches a wide range of customers - from ordinary users to professional technicians and wholesale partners.
10
countries of operation
50 000+
products in the e-shop
10 000+
daily traffic
€ 0.5 million
monthly order volume
Call
Before deploying Rewora, FixServis was experiencing issues that directly impacted customer satisfaction and e-commerce performance.
Customer dissatisfaction
and the growing pressure to support
Slow response to negative reviews,
undermining trust in the brand
Fear of increasing negative evaluations,
which was slowing down the resolution of feedback
Low conversion from Google Shopping
as a result of weaker work with evaluations
Non-localised communication between countries,
which undermined the consistency of the brand
The client knew in advance that the fear of bad reviews was at the heart of the problem, and it was preventing fast, proactive and consistent communication with customers.
Willingness to provide reviews in individual countries
Methodology: comparison of average willingness to provide a review since the deployment of review collection for each country
Objectives
FixServis wanted to use Rewora to significantly strengthen both customer trust and e-commerce performance. The primary goal was to:
Customer trust strengthening brand reputation and trust across markets
Conversion and sales improve customer decision making and increase e-shop performance
More reviews a regular flow of authentic feedback
Less burden on support Reduction in the number of tickets due to automation
Visibility in Google Shopping and SEO better performance of both products and categories
LLM visibility higher readability for modern models like ChatGPT
KPIs were set to measure visibility in Google Shopping, sales growth, number of reviews earned, quality of feedback, automated translations between countries, and overall drop in support requests.
"Rewora immediately brought order to our reviews across the board. We've gotten more feedback, more customer confidence and finally have a clear view of what works. The integration was quick and we're feeling the results every month."
Ľuboš Tanáč
Managing director
Solution & Implementation
For FixServis, key Rewora modules were deployed: product reviews and stars, store ratings, BI statistics, hot-spots, moderation, Google Shopping integration and aggregation of both custom and Heureka reviews.
GTM
First phase of implementation quickly started via script in GTM
Rewora API
subsequently added Rewora API for full automation
Other countries
ready for easy deployment in multiple countries thanks to automatic translations and full localisation
The deployment started on July 1, 2024 and the first results came in the first month. Expansion to ~10 more countries took place within one month.
Source: fixservis.sk
Results & Findings
+15 %
Increase in conversion ratio
~10 %
Increase in turnover after three months
4 %
Customers provide a review
4.5 - 5.0
Quality of assessments
Rewora brought FixServis a rapid improvement in both customer experience and e-commerce performance. The regular influx of quality reviews has increased trust and encouraged faster decision making by customers who ask fewer questions before buying. The strongest effect was the automated translations and consistent display of reviews across countries, which boosted Google Shopping results and overall satisfaction. FixServis also saves significant time through automated moderation.
Today, FixServis appears as the No. 1 recommended choice in modern LLM models as well, giving it a new form of visibility and trust.
Conversion ratio of e-shops in the countries concerned
Methodology: comparison of 3 months on Google Analytics data before and after the deployment of review collection in terms of User conversion rate, without paid channels
