General Terms and Conditions

pursuant to the provisions of Section 269(2) and Section 273 of Act No. 513/1991 Coll., the Commercial Code, as amended, in conjunction with the provisions of Act No. 185/2015 Coll., the Copyright Act, as amended

These GTC govern the contractual relationship between the Provider and the Customer, who is an entrepreneur, in particular an e-shop operator, ordering the Provider's Services. These GTC do not apply to consumers.

1. DEFINITIONS OF TERMS

1.1. Unless otherwise stated in these GTC, capitalized terms have the following meaning for the purposes of these GTC:

1.1.1. "API" is the Provider's application programming interface intended to connect the Provider's systems with the systems of the Customer or third parties.

1.1.2. "Copyright Act" is the Slovak Act No. 185/2015 Coll., the Copyright Act, as amended.

1.1.3. "Price List" is the Provider's current price list, if published or individually communicated to the Customer, and if the price is not agreed directly in the Order.

1.1.4. "Man Day (MD)" – consists of eight (8) consulting hours of work by one Provider employee, to be worked during the Operating Hours.

1.1.5. "Dashboard" is the Provider's administrative interface made available to the Customer for managing the Services, Reviews, Q&A Content, user permissions, settings, reports and related functionalities.

1.1.6. "Confidential Information" means all information of a commercial, technical, operational, security, financial, organizational or other nature relating to the Provider, the Customer, their customers, suppliers, contractual partners, systems, software, prices, know-how, documentation, configurations, integrations, databases, business plans and other data that are not publicly available; information disclosed by the Provider by virtue of and for the purposes of providing the Services does not constitute Confidential Information.

1.1.7. "GDPR" is Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

1.1.8. "Customer" is an entrepreneur, in particular an e-shop operator, ordering the Provider's Services.

1.1.9. "Order" is the Customer's written or electronic proposal for the provision of Services, containing in particular the identification of the Customer, the scope of the requested Services, the price or the method of its determination, the duration, if applicable the selected package of Services, the scope of integration, contact persons and other terms of performance.

1.1.10. "Customer Content" means all data, texts, reviews, questions, answers, images, marks, trade names, trademarks, logos, feeds, product data, exports, imports, configurations, documents and other materials or outputs that the Customer or its customers input, submit, make available or use in connection with the Services.

1.1.11. "Fee" is the price agreed in the confirmed Order, in the Price List, or in another separate price agreement, which the Customer is obliged to pay the Provider for the Services provided.

1.1.12. "Platform" is the software platform, Dashboard, Widget, API, administrative interface, integration solution and other technical means operated or made available by the Provider for the purpose of providing the Services.

1.1.13. "Provider" is Rewora s. r. o., with its registered office at Prešovská 40A, 821 02 Bratislava - mestská časť Ružinov, Slovak Republic, Company ID (IČO): 50 647 652, registered in the Commercial Register of the Bratislava III Municipal Court, Section: Sro, Insert No.: 116449/B, contact details available on the Provider's website; website: https://rewora.com/sk/

1.1.14. "Working Day" – every day of the year except Saturdays, Sundays and public holidays established by law in the Slovak Republic.

1.1.15. "Operating Hours" – the period during which the Provider provides support services for resolving Category C (other) issues under the SS = every Tuesday of the given month that is a Working Day, from 9:00 a.m. to 5:00 p.m. Central European Time. If a month has more than 4 Tuesdays that are Working Days, the Provider is entitled to unilaterally determine on which 4 Tuesdays it will provide the Category C (other) issue-resolution support service.

1.1.16. "Q&A Content" means the questions of the Customer's End Customers, the Customer's answers, and related textual or data outputs processed or displayed through the Platform.

1.1.17. "Review" is a rating, comment, mark, text, data or other output relating to a product, service or purchase experience of the Customer's End Customer, which is obtained, stored, displayed, moderated, published or otherwise processed through the Platform.

1.1.18. "Add-on" is the Provider's software add-on intended for implementation into the administration of the Customer's e-shop operated on the Shoptet platform, available for installation through the Shoptet Marketplace or another means of provision by Shoptet.

1.1.19. "Shoptet" is Shoptet, a.s., the operator of the e-shop platform of the same name and of the Shoptet Marketplace, through which the Add-on may be made available to the Customer for installation; Shoptet is not a party to the Agreement concluded between the Provider and the Customer and is not the provider of the Add-on.

1.1.20. "Services" means in particular the services of providing the Rewora platform for the collection, receipt, storage, processing, moderation, management and publication of product Reviews, store reviews and Q&A Content on the Customer's website, including invitations to rate products and services, the Dashboard, Widgets, integrations, data import and export, reporting, analytical, translation, support and consulting services, or other ordered services, if agreed in the Order.

1.1.21."Support Service or SS" is the technical and operational support provided by the Provider to the extent agreed in the Agreement, Order, GTC or Price List.

1.1.22. "GTC" means these General Terms and Conditions of the Provider.

1.1.23. "Widget" is a technical element, script, iframe, API output, module or other solution of the Provider intended for the collection, display or management of Reviews, Q&A Content and related outputs on the Customer's website.

1.1.24. "End Customer" is a natural or legal person who has made a purchase from the Customer or otherwise come into contact with its products or services and who leaves a Review or asks a question through the Platform or through the Customer's website using the Platform.

1.1.25. "Agreement" is the contractual relationship between the Provider and the Customer, which arises upon confirmation of the Order by the Provider or by another demonstrable means of acceptance by the Provider; these GTC, the confirmed Order, the Price List and any Data Processing Agreement form an integral part of the Agreement.

1.1.26. "Data Processing Agreement" is a separate agreement concluded between the Contracting Parties pursuant to Article 28 of the GDPR and, where applicable, pursuant to Section 34 of the Slovak Act No. 18/2018 Coll. on the Protection of Personal Data.

1.1.27. "Electronic Commerce Act or ECA") is the Slovak Act No. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on State Control of the Internal Market in Matters of Consumer Protection and on Amendments to Certain Acts, as amended by Act No. 284/2002 Coll.

1.1.28. "Personal Data Protection Act or PDPA" is the Slovak Act No. 18/2018 Coll. on the Protection of Personal Data, as amended.

1.2. Terms used in these GTC in the singular also include the plural forms and vice versa.

1.3. The headings and titles of the individual articles of these GTC are for reference purposes only and have no effect on the interpretation of these GTC.

2. PREAMBLE AND NATURE OF THE SERVICE

2.1. The Provider provides legal entities and natural persons – entrepreneurs with the Rewora technical platform for the collection, receipt, storage, processing, moderation and publication of Reviews and Q&A Content.

2.2. The basic Service is the provision of the Rewora platform, through which the Customer's End Customer leaves a Review or asks a question. The Provider technically receives and processes such content according to the Platform settings, after which the Reviews or Q&A Content are displayed on the Customer's website.

2.3. From the perspective of the user interface and externally towards the End Customer, the interaction generally takes place on the Customer's website, environment or communication channels; Rewora provides in particular technical, integration, database, analytical, moderation and display functions.

2.4. These GTC govern exclusively the relationship between business entities, i.e. the Provider as a legal entity and the Customer as a legal entity or a natural person entrepreneur. If a particular legal regime is triggered by the fact that the outputs of the Services are intended for or accessible to consumers, the fulfilment of obligations towards consumers rests exclusively with the Customer, unless a mandatory legal provision or a special agreement provides otherwise.

2.5. The Provider does not act as a seller/supplier/trader towards the Customer's End Customers and is not responsible for the products, services, delivery, complaint processes or other obligations of the Customer towards its customers.

3. CONCLUSION OF THE AGREEMENT AND ORDER OF PRECEDENCE OF DOCUMENTS

3.1. The Customer shall send the Provider an Order in written or electronic form; in electronic form, the Customer may send the Order to the Provider's e-mail address or via the portal on the Provider's website.

3.2. The Agreement is concluded at the moment the Provider expressly confirms the Order, either in writing or electronically; for the avoidance of doubt, the Customer acknowledges that acknowledgement of receipt of the Order is not a confirmation of the Order, and confirmation of the Order must be made expressly. The mere delivery of the Order to the Provider does not constitute acceptance of the Order or the conclusion of the Agreement; the Customer acknowledges and agrees that there is no legal entitlement to confirmation of the Order by the Provider and that if the Provider does not confirm the Order, the Agreement shall not come into existence.

3.3. The Provider is entitled to reject the Order, either wholly or in part, or to propose a change to it, in particular if the requested performance is not technically, in terms of capacity, security or legally suitable, or if the Customer has not provided the necessary cooperation or true information.

3.4. These GTC form an integral part of every Agreement. The Customer confirms that it has familiarized itself with them prior to the conclusion of the Agreement and agrees to them.

3.5. In the event of a conflict between the individual documents, the following order of precedence shall apply:

3.5.1. individual arrangements set out in the Order confirmed by the Provider, then

3.5.2. the Data Processing Agreement, then

3.5.3. a separate SLA, if concluded, then

3.5.4. these GTC, then

3.5.5. the Price List.

3.6. Terms and conditions, purchasing conditions or other unilateral documents of the Customer shall not apply, even if the Customer refers to them in the Order or another document, unless the Provider expressly accepts them in writing.

4. SUBJECT MATTER AND SCOPE OF THE SERVICES

4.1. The Provider undertakes to provide the Customer with the Services to the extent agreed in the Order.

4.2. The Services include in particular:

4.2.1. making the Dashboard and user accounts available,

4.2.2. the implementation of the Widget, Script, plugin or API,

4.2.3. the receipt and processing of Reviews and Q&A Content,

4.2.4. the moderation and management of content in accordance with these GTC and the Platform settings,

4.2.5. the display of outputs on the Customer's website,

4.2.6. basic reports, statistics and exports,

4.2.7. technical support, if agreed,

4.2.8. other Services agreed in the Order.

4.3. The Provider provides the Services within the scope of its technical and operational capabilities. Unless expressly agreed otherwise, the Provider does not provide custom development, migration of historical data, integration with every third party, or individual legal review of individual Reviews or Q&A Content, nor does it assume the duties of a call centre, complaints department or customer support of the Customer.

4.4. The Provider is entitled to use third parties, subcontractors, cloud and infrastructure services, integration partners and other specialist suppliers in providing the Services; it is liable for their performance to the same extent as if it had performed the obligation itself, unless a mandatory legal provision provides otherwise.

4.5. The Provider is entitled to change the technical parameters of the Platform, the user interface, the structure of the Dashboard, the method of integration and functionalities, provided that this does not materially reduce the agreed scope of the Services.

1. 5. IMPLEMENTATION AND TECHNICAL PREREQUISITES
   
   

5.1. The provision of the Services may be conditional on the implementation of the Widget, Script, plugin, API or another integration solution on the Customer's website, in its systems or in its communication flows.

5.2. The Customer is obliged to provide the Provider with all necessary cooperation, in particular access rights, technical documentation, keys, test accounts, files, order data, product data, identifiers and other materials necessary for the implementation and proper provision of the Services.

5.3. If the Customer does not provide proper and timely cooperation, the Provider is not in default, and the deadlines for performance are extended accordingly by the duration of the obstacle and the time necessary to resume performance.

5.4. The Provider is entitled to require reasonable testing and approval of the implementation prior to going live. If the Customer starts using the Platform or part of it in production, or allows the Widget to be displayed on its website, the implementation is deemed to be accepted without reservation, unless the Customer promptly and demonstrably objects to a defect that prevents the proper use of the agreed functionality.

5.5. The Customer is responsible for the compatibility of its own systems, templates, plugins, marketplace solutions, CDN, cache layers and other technical components with the Provider's implementation, unless the Provider has expressly and in writing assumed responsibility for a specific integration.

5.6. The Customer is entitled to use the Services only in relation to the e-shop or web domain that it demonstrably operates and for which it is responsible and which was the subject of the ordered Services.

5.7. The Customer represents that its e-shop website properly and truthfully states the identification and contact details required by law (in particular the trade name, registered office, company ID, contact e-mail and telephone number), and that it will keep this information up to date for the duration of the Agreement.

5.8. The Provider is entitled to refuse to set up or activate the Services for an e-shop that does not meet the requirements of clauses 5.6 to 5.7, or in respect of which the Provider has reasonable suspicion that the use of the Services would lead to a breach of legal regulations or the rights of third parties.

5.9. If the Customer operates an e-shop on the Shoptet platform, the Services may be implemented in the form of an Add-on available in the Shoptet Marketplace or by another means of provision by Shoptet.

5.10. The Customer acknowledges that Shoptet is not responsible for the Add-on, its functionality, availability, or for damages related to its use.

5.11. The Add-on is provided by the Provider on its own account and responsibility.

5.12. Shoptet is not the provider of the Add-on and is not responsible for the Add-on or its content.

6. SPECIAL RULES FOR REVIEWS

6.1. Reviews may be obtained in particular through forms, Widgets, API, direct entry on the Customer's website, via the Dashboard, or by another agreed technical means.

6.2. If a mechanism for sending post-purchase rating invitations is part of the Service, the Customer is obliged to ensure that the Provider receives data only on actually completed or relevant orders, to the extent necessary to send the invitation, and that invitations are not selectively sent only to certain End Customers with the aim of distorting the resulting rating.

6.3. The Customer is not entitled to interfere in any way with the objectivity or truthfulness of Reviews, in particular by

6.3.1. influencing the selection of End Customers to be contacted, if the collection of ratings after a completed purchase is part of the Service,

6.3.2. creating or submitting fake Reviews,

6.3.3. urging End Customers to leave exclusively positive ratings,

6.3.4. conditioning a discount, benefit or other performance on a positive rating without a clear and lawful disclosure,

6.3.5. removing or hiding negative Reviews without a legitimate reason under these GTC or under applicable law.

6.4. The Customer is not entitled to penalize an End Customer in any way for leaving a negative Review, in particular by refusing further sales, worsening conditions or other retaliatory measures, unless expressly permitted by law and such conduct is unrelated to the negative Review itself.

6.5. The Provider is entitled, at its own discretion and in accordance with the rules of the Platform, to mark a Review as verified, unverified, pending processing, rejected, removed, or otherwise classified.

6.6. If the Customer states or displays, in its presentation to consumers, that Reviews come from End Customers who have actually used or purchased the product or service, the Customer is obliged to ensure that such information is true and that it has appropriate verification mechanisms in place; the Provider is responsible only for those verification mechanisms that it expressly states as part of its Service and that are properly implemented and used in accordance with the documentation.

6.7. The Provider is not responsible for the Customer's commercial statements by which the Customer incorrectly or misleadingly presents the manner of collection, verification or publication of Reviews.

6.8. The Customer is fully responsible for informing its End Customers that the Provider collects and processes their data for the purpose of providing the Services.

6.9. If sending post-purchase rating invitations is part of the Service, the Customer is obliged to implement in its order process a technical element specified by the Provider (e.g. a Script, API call or other integration method) so that the Provider receives the data necessary to send the invitation promptly after the order is created or at another agreed time.

6.10. For the purposes of clause 6.9, the Customer shall transmit to the Provider only the data necessary to send the invitation and to correctly assign the Review to the order or product (in particular the e-mail address, order identifier, order date and identifiers of the purchased products), unless the Contracting Parties agree otherwise.

6.11. The Customer hereby authorizes the Provider to send rating invitations to End Customers on behalf of the Customer or as a technical intermediary of the communication, in the manner and timing determined by the Platform settings and documentation.

6.12. For the avoidance of doubt, the Provider is entitled to adjust the template, subject line and technical parameters of the invitations in order to ensure deliverability, security and compliance with technical standards, provided that the content of the invitation remains substantively focused on obtaining feedback (a Review).

6.13. The Customer is obliged to set up its processes so that the End Customer has a reasonable opportunity to opt out of receiving rating invitations, if required by law or if necessary given the chosen legal basis for processing.

6.14. The Customer is not entitled to transmit to the Provider, for the purpose of sending an invitation, the e-mail contact of an End Customer who has demonstrably refused such communication with the Customer or lodged an objection, where such an option applies to the given case.

6.15. The Provider is entitled to maintain a list of e-mail addresses that have opted out of receiving further invitations (an unsubscribe list), and the Customer acknowledges that invitations cannot be sent to these addresses.

6.16. Even where the technical and procedural conditions on the Customer's side are met, the Provider is not obliged to send a rating invitation to every End Customer or to publish every Review, in particular for reasons of quality assurance, security, abuse prevention, legal compliance, internal Platform rules or protection of the rights of third parties.

6.17. The Customer undertakes not to publish, submit or procure Reviews concerning its own e-shop, affiliated persons or competing entities through its employees, suppliers, agencies or other third parties, and not to arrange for the purchase or generation of fraudulent ratings.

6.18. If the Platform allows the Customer to respond to a Review, the Customer is entitled to publish a response to the relevant Review, and the Customer is responsible for the content of the response.

6.19. The response must not contain personal data of the End Customer or third parties beyond what the End Customer has already disclosed in the Review, and must not create the impression that it represents the Provider's position.

6.20. The Provider is entitled to reasonably moderate or not publish the response if it is contrary to these GTC, applicable law, or the rules of the Platform.

6.21. If the Provider assesses a Review or the collection of Reviews as suspicious (e.g. recurring patterns, evident fraudulent rating, conflict of interest, mass ratings), it is entitled to request from the Customer reasonable supporting documents to verify authenticity (e.g. proof of the existence of the order, time correlations, logs, anonymized records); however, the Customer is in any case responsible for the authenticity of the Reviews provided.

6.22. The Customer is obliged to provide the requested cooperation within a reasonable period specified by the Provider; if the Customer fails to provide such cooperation, the Provider is entitled not to publish the Reviews, to mark them as unverified, or to temporarily hide or remove them.

6.23. The Provider is also entitled to refuse to publish a Review if its origin cannot be reasonably verified, or if there is reasonable suspicion that it is a fraudulent rating.

7. SPECIAL RULES FOR Q&A

7.1. The Platform may allow an End Customer to ask a question concerning a product, service, delivery or other aspect of the Customer's offering, and the Customer to answer such a question through the Platform.

7.2. The Provider provides only the technical environment for the submission, management, moderation and display of Q&A Content, unless expressly agreed otherwise.

7.3. The Customer is responsible for the content of questions and, in particular, for the content of answers, their factual accuracy, timeliness, completeness, lawfulness and compliance with the rights of third parties, if it created, approved, authorized or had them published.

7.4. The Customer is obliged to ensure that answers within the Q&A do not contain deceptive, unfair-competition, discriminatory, unlawful, offensive or otherwise inappropriate statements, and that they do not infringe intellectual property rights, personality rights, consumer protection or advertising regulations.

7.5. The Provider is entitled not to display, to hide, or to remove a question or answer if it is contrary to these GTC, the technical or content rules of the Platform, or applicable law.

7.6. The Provider is not obliged to moderate the discussion or any content published within the Q&A. The Customer is obliged to ensure that all conditions under the Electronic Commerce Act are met; the Customer is the provider of information society services, since the Provider only provides the platform for communication between the Customer and the Customer's End Customer.

8. RIGHTS AND OBLIGATIONS OF THE CUSTOMER

8.1. The Customer is obliged to provide the Provider with true, complete, accurate and up-to-date information, and to notify any change thereto without undue delay.

8.2. The Customer is fully responsible for the Customer Content and for ensuring that its input, use, processing and publication through the Services complies with applicable law, good morals and the rights of third parties.

8.3. The Customer is obliged to hold, with respect to all Customer Content, all necessary rights, consents, authorizations, legal titles and internal approvals required for the proper provision of the Services by the Provider. If the consent of an End Customer or another third party is required for the use and processing of the Customer Content, the Customer is obliged to obtain such consent.

8.4. The Customer is obliged to properly set up its documents and processes vis-à-vis End Customers, in particular information obligations, personal data processing policies, rules for the publication of Reviews, and internal processes for handling complaints, insofar as they apply to the given process.

8.5. The Customer is obliged to use the Platform only in a manner consistent with the Agreement, the Provider's documentation and the purpose for which it was made available.

8.6. The Customer must not:

8.6.1. circumvent the technical or security measures of the Platform,

8.6.2. reverse-engineer, decompile, or otherwise interfere without authorization with the Provider's software,

8.6.3. use the Platform in a manner that jeopardizes its security, stability or availability,

8.6.4. use the Platform to send spam, malicious code, or for other misuse,

8.6.5. use the results of the Services in a manner that is misleading towards consumers or business partners.

8.7. The Customer is obliged to designate at least one contact person authorized to communicate with the Provider to the extent necessary for the performance of the Agreement.

8.8. The Customer is obliged to inform the Provider without undue delay of any third-party claim, complaint, request from a public authority, security incident, personal data breach, or other event that may affect the provision of the Services or the Provider's reputation and good name.

8.9. Access to the Dashboard is tied to login credentials (in particular e-mail/username) and authentication means (password, or 2FA, as applicable) that the Provider makes available to the Customer.

8.10. The Customer is responsible for protecting the login credentials, for setting an appropriate level of user permissions, and for any use of the Dashboard by persons to whom it granted access or whose access resulted from inadequate security on the Customer's part.

8.11. The Customer is obliged to promptly change compromised login credentials and to inform the Provider if reasonable suspicion arises of account misuse or unauthorized access.

9. RIGHTS AND OBLIGATIONS OF THE PROVIDER

9.1. The Provider undertakes to provide the Services professionally, properly, and to the extent agreed in the Agreement.

9.2. The Provider is entitled to require from the Customer all cooperation necessary for the proper provision of the Services.

9.3. The Provider is entitled to refuse, not display, delay the publication of, hide, moderate, remove or block the Customer Content or part thereof if it has reasonable suspicion that such content is unlawful, manifestly untrue, offensive, fraudulent, infringes the rights of third parties, is contrary to these GTC, or endangers the Provider, the Customer, End Customers or a third party.

9.4. The Provider is not obliged to carry out general active monitoring of all Customer Content and of all Reviews or questions, unless such an obligation is imposed by law or by an individual agreement of the Contracting Parties

9.5. The Provider is entitled to retain technical logs, audit records, system records, and security and operational information to the extent necessary for the proper provision of the Services, the protection of its rights, and compliance with its statutory obligations.

9.6. The Provider is entitled to introduce reasonable limits on the number of requests, number of impressions, size of data transfers, number of user accounts, number of domains, number of projects, or other technical limits, if they arise from the agreed Services package, the Price List, or an objective need to protect the Platform.

10. SERVICE AVAILABILITY, MAINTENANCE AND SUPPORT

10.1. Unless expressly agreed between the Customer and the Provider, the Provider does not guarantee service availability, a guaranteed response time, a guaranteed incident-resolution time, or other service levels, unless otherwise provided by these GTC.

10.2. The Provider is entitled to carry out scheduled maintenance, updates, repairs, infrastructure changes, security interventions, and other technical actions necessary for the proper functioning of the Platform. Where reasonably possible, the Provider will inform the Customer of scheduled maintenance in advance.

10.3. The Provider is not liable for outages, delays or reduced quality of the Services caused by internet connectivity, hosting, DNS, CDN, cloud services, third-party services, interference by the Customer, changes on the part of browsers, operating systems, purchasing systems, marketplace solutions, or another circumstance beyond the Provider's reasonable control.

10.4. The Customer is obliged to report defects, incidents and support requests in the manner specified by the Provider. The Provider is entitled to require that the report contain, at a minimum, a description of the problem, the time it occurred, the affected URL, a screenshot, a log, or other appropriate documentation.

10.5. The Provider is not liable for the malfunction or reduced functionality of the Platform caused by the Customer's use of an unsupported version of its system, an unauthorized modification to the code, an incompatible plugin, or failure to follow the Provider's documentation.

10.6. The Provider undertakes, under the conditions set out in these GTC, to properly and timely provide the Customer with support services under the SS.

10.7. The support services include, within the flat-rate price, in particular:

10.7.1. prophylaxis and reporting (changes concerning the SS, expected updates, etc.);

10.7.2. the collection of incidents using the Provider's system;

10.7.3. the resolution of incidents that have arisen, under the conditions set out in these GTC;

10.8. At the Customer's request, the Provider will provide support services for the resolution of no more than two (2) Level A (critical) and B (serious) issues in a given month. At the Customer's request, the Provider will provide support services of up to 2 MDs per month for resolving Level C (other) issues. Unused support services under this clause do not accumulate, i.e. if not used in a given month, they are deemed exhausted and are not carried over to the following month. The Provider will provide support services beyond the scope of this clause only on the basis of a separate agreement with the Customer.

10.9. The Provider undertakes to resolve Level A and B issues based on the Customer's requests during Working Days from 9:00 a.m. to 5:00 p.m. Central European Time, subject to the limit under clause 10.8.

10.10. The Provider undertakes to resolve Level C issues based on the Customer's requests during the Operating Hours. The Customer is entitled to submit requests at any time through the Provider's system; such requests accumulate and are resolved during the Operating Hours.

10.11. Issues are classified into the following categories:

10.11.1. Level A (critical defect) – issues that make it impossible to use the Services or a substantial part thereof, i.e. causing the Platform to "freeze" or "crash" during normal use,

10.11.2. Level B (serious defect) – issues restricting the use of some part of the Platform or Services,

10.11.3. Level C (common user defects – other) – issues that complicate the use of the Services but do not have a negative impact on the use of the Services or the Platform.

10.12. The Customer categorizes issues at the time of reporting. If the Customer does not categorize the issue, it is at the Provider's discretion to decide into which category it falls.

10.13. Following the reporting of an issue, the Provider undertakes to begin work on resolving it and to resolve it in accordance with the following table:

10.13.1. Level A (critical): Response time 6 hours, Resolution time without undue delay

10.13.2. Level B (serious): Response time 6 hours, Resolution time 5 days

10.13.3. Level C (other): Response time during Operating Hours, Resolution time at agreed dates

10.14. The time limits under clause 10.13 run from the proper reporting of the issue through the Provider's system, provided that the report is made on Working Days between 9:00 a.m. and 5:00 p.m. If the Customer reports the issue outside this time, the time limits begin to run from 9:00 a.m. on the following Working Day.

10.15. At the Provider's request, the Customer is obliged to provide full cooperation and all requested materials and access requested by the Provider (e.g. log files, or other data files and information).

10.16. If the deadline for completing the resolution of a Category A or B issue falls outside Working Days, the deadline is automatically moved to the next Working Day, unless the Customer and the Provider agree otherwise.

10.17. If the deadline for completing the resolution of a Category C issue falls outside the Operating Hours, the deadline is automatically moved to the next start of the Operating Hours, unless the Customer and the Provider agree otherwise.

10.18. The Provider resolves reported defects and comments according to the priorities agreed between the Customer and the Provider and according to the response speed under these GTC; where there is an accumulated number of defects of different categories, the resolution procedure will be determined by agreement. The Provider is not liable for the late provision or non-provision of a resolution if this is caused by circumstances excluding liability or by the Customer's failure to provide cooperation.

11. FEE AND PAYMENT TERMS

11.1. The Customer is obliged to pay the Provider the Fee for the Services provided, i.e. the price agreed in the confirmed Order, in the Price List, or in another separate price agreement. In the event of a discrepancy between the published or communicated Price List and the price for the Services agreed in the Order, the price for the Services agreed in the Order shall prevail.

11.2. The price may be agreed in particular as a one-off implementation fee, a regular monthly or annual flat rate, a fee based on the number of orders, the number of invitations sent, the number of Reviews processed, the number of Widget impressions, the number of domains, or another measurable parameter.

11.3. Unless expressly stated otherwise, all prices are stated excluding VAT and excluding banking, transaction or similar fees.

11.4. The Provider is entitled to issue invoices electronically and to deliver them to the e-mail address notified by the Customer in the Order, or by another suitable means.

11.5. The Customer is also entitled to use self-registration on the Provider's Platform to order the Services. If the Customer uses self-registration on the Platform and activates the Services in the form of a subscription through a payment mechanism integrated into the Platform (e.g. a payment gateway/payment provider), the Contracting Parties agree that: (i) the order and the conclusion of the Agreement take place upon the Customer's confirmation of the ordered Services (subscription) on the Platform and payment of the price for the Services, meaning that the Agreement is concluded at the moment the Order is placed and the price for the Services is paid; (ii) payment of the price takes place automatically according to the selected subscription, periodically (e.g. monthly/annually) by way of an authorized payment from the Customer's payment instrument or another similar means in accordance with the terms of the payment mechanism; (iii) proper payment of the price is deemed to occur upon crediting of the payment to the Provider; and (iv) the Provider is entitled to make available to the Customer a tax document (invoice/accounting document) in electronic form within the Platform and/or to deliver it electronically to the Customer's e-mail; this does not affect the provisions of clause 11.4. The Contracting Parties agree that clause 3.2 does not apply to an Agreement concluded in this manner. The Contracting Parties agree that, in the case of an Agreement concluded in this manner, the Provider is entitled, within 5 calendar days of the date the Order is sent through the Platform, to withdraw from the Agreement, even without stating a reason, either in writing to the Customer's registered office address, in writing electronically to the Customer's e-mail address stated when creating the Order, or in writing through the Platform if the Customer has an account created on the Platform. In such a case, the Agreement terminates from the outset, at the moment the withdrawal is delivered to the Customer. The Contracting Parties are obliged to return to each other the performance provided. For the avoidance of any doubt, the Contracting Parties acknowledge that if any monthly subscription payment is not paid within the period specified when creating the Order, the Provider is not obliged to provide the Customer with any Services.

11.6. Invoices are due within fourteen (14) calendar days from the date of their delivery to the Customer, unless otherwise agreed between the Provider and the Customer.

11.7. The Customer is obliged to pay the invoice in full and without any unilateral reduction, set-off, withholding or deduction, unless a mandatory legal provision provides otherwise or the Provider has agreed in advance in writing to such a procedure.

11.8. If an invoice does not contain the particulars required by law or contains incorrect information, the Customer is entitled to object to these defects without undue delay, at the latest within three (3) working days of delivery of the invoice; this does not affect the obligation to pay the undisputed part of the invoiced amount.

11.9. In the event of the Customer's delay in paying a due receivable of the Provider, the Provider is entitled to demand default interest at a rate of 0.05% of the outstanding amount for each day of delay, including any commenced day.

11.10. If the Customer is in delay in paying any due receivable of the Provider for more than 15 days, the Provider is entitled to restrict or suspend the provision of the Services until full payment of all of the Customer's due liabilities.

11.11. The Provider is entitled to unilaterally and reasonably adjust the Price List, in particular due to inflation, rising infrastructure costs, feature expansions, or changes in third-party costs; with respect to Agreements already concluded for an indefinite period, such a change shall apply at the earliest 60 days after notice to the Customer.

11.12. For the avoidance of any doubts and mutual disputes, the Customer and the Provider agree that if a dispute or doubt arises between the Customer and the Provider regarding the due date of the Fee or any other monetary performance set out in the Agreement due to the Customer or the Provider, or if the Agreement does not specify the relevant due date for a given monetary performance, such other monetary performance due to the Customer or the Provider shall always be payable within fourteen (14) calendar days from the date of delivery of the invoice by the Provider or the Customer (to the party requesting payment of the relevant monetary performance). The Customer and the Provider agree that all invoices issued under and/or in connection with the Agreement may also be issued and sent electronically to the e-mail address notified to the other party when creating or confirming the Order; the e-mail address is deemed to have been notified even if the Customer or the Provider used that e-mail address when creating or confirming the Order.

12. DEFECTS OF THE SERVICES

12.1. The Customer is obliged to check the functionality of the Services without undue delay after they are made available, or after a change made by the Provider under the Agreement.

12.2. The Customer is obliged to notify a defect in the Service without undue delay after discovering it, or after it could have been discovered with reasonable professional diligence, but no later than 5 working days from its discovery, if it concerns a defect discoverable during normal operation.

12.3. The defect notification must contain at least the identification of the Customer, a description of the defect, the time of occurrence, the impact of the defect on operation, the affected URL or functionality, and reasonable evidence or materials enabling the defect to be reproduced or analyzed.

12.4. The Provider will remedy the defect within a reasonable period, depending on its nature, severity, and the Provider's operational capabilities.

12.5. A condition caused by improper use of the Platform, interference by the Customer or a third party, a third-party outage, incompatibility, incorrect input data, incomplete cooperation, test operation, or a circumstance beyond the Provider's reasonable control does not constitute a defect of the Service.

12.6. If it is demonstrated that the reported defect was not a defect on the Provider's part, the Provider is entitled to charge the Customer for the time and costs reasonably incurred for diagnostics, according to the current Price List or an individually agreed hourly rate.

13. INTELLECTUAL PROPERTY AND LICENSE

13.1. All intellectual property rights to the Platform, Widget, API, Dashboard, software, databases, source codes, documentation, analytical models, design, know-how and other outputs of the Provider belong to and remain with the Provider and/or its licensing partners and are not transferred to the Customer.

13.2. The conclusion of the Agreement does not transfer to the Customer any ownership right or exclusive license to the Platform or to other outputs of the Provider, unless expressly agreed otherwise in writing.

13.3. The Provider grants the Customer, for the duration of the Agreement, a non-exclusive, non-transferable, revocable and purpose-limited license to use the Platform, the Widget and related outputs, only to the extent necessary for the proper use of the Services under the Agreement.

13.4. The Customer is not entitled to grant sublicenses, transfer the license, make the Platform available to third parties, remove the Provider's markings if they are part of the Service and their removal has not been expressly permitted, or commercially exploit the Platform beyond the scope of the Agreement.

13.5. The Customer grants the Provider, for the duration of the Agreement, a non-exclusive right to use the Customer Content, its trade name, logo, trademarks, product data and other materials, to the extent necessary for the implementation, display, processing, moderation, analysis, technical operation, testing, archiving, backup and provision of the Services.

13.6. The Contracting Parties agree that the Provider is entitled, even after termination of the Agreement, to retain, process and use anonymized data derived from the Customer Content and from processing within the provision of the Services (in particular aggregated statistics, metrics, model outputs, reports, benchmarks, categorizations and other derived data sets), free of charge (i.e. within the remuneration paid during the term of the Agreement), for the purposes of (i) building and developing a knowledge base and new Platform functionalities, (ii) improving and developing the Services and the Platform, (iii) ensuring quality, security and abuse prevention, (iv) analytics and statistical evaluations, and (v) commercial use, including making available or providing such anonymized data (or outputs created from it) to third parties for a fee. Only data that has been modified in such a way that it no longer constitutes personal data and cannot be attributed to a specific natural person, even with reasonable effort, is considered anonymized data; the Provider undertakes to ensure that anonymization is carried out before any disclosure or provision to third parties. This does not affect the provisions on the handling and deletion of personal data. For the avoidance of any doubt, the Contracting Parties agree that, with respect to the data referred to in this clause, the Customer grants the Provider a royalty-free license/authorization for such use of the data even after termination of the Agreement.

13.7. If the Service includes the display of a rating, score, badge or other marking generated by the Platform, the Customer is entitled to use such marking only to the extent, in the form, and for the duration permitted by the Agreement and the Provider's rules. Upon termination of the Agreement, the Customer is obliged to promptly stop using such markings and to remove them from its website, marketing materials and communication channels.

13.8. The Provider is entitled to use anonymized, aggregated and statistical data derived from the use of the Platform for internal analytical purposes, development of the Services, benchmarking and security purposes, provided that this does not breach the confidentiality, personal data protection of data subjects, or trade secrets of the Customer.

13.9. If the Customer provides the Provider with Customer Content, End Customer data, reviews or any other data obtained or collected by another provider for the Customer or by another provider for another third party, the Customer is obliged to ensure that it holds license rights or any other rights to such data that are necessary for processing such data, and that it has also transferred these rights to the Provider for the purpose of providing the Services. The Provider is not liable for any damage to the Customer or another third party if the Customer Content, End Customer data, reviews or any other data were obtained in breach of applicable law. If the Customer requested/instructed the Provider to obtain Customer Content, End Customer data, reviews or any other data from a third party, the Customer is obliged to ensure that it holds license rights or any other rights to such data that are necessary for processing such data, and that it has also transferred these rights to the Provider for the purpose of providing the Services. In the event of a breach of this provision, the Customer is liable to the Provider for any damage incurred by the Provider; damage means actual damage, lost profit, any sanction imposed on the Provider by a public authority, and/or any amount the Provider had to pay to another third party as compensation for damage or as compensation for non-material harm.

13.10. The Customer undertakes that, after the conclusion of the Agreement, it will not grant any third party a non-exclusive license, an exclusive license, or any other rights to the Customer Content or to other information and/or data used by the Provider in providing the Services.

13.11. The Customer is liable for the infringement of copyright, industrial property rights or other intellectual property rights of a third party, if such infringement occurred in causal connection with activity aimed at the use of the Services by the Provider.

13.12. The Customer and the Provider agree that if, in the performance of the Agreement, in connection with this Agreement and/or within the provision of the Services by the Provider, the Provider creates a design or participates in the creation of a design, the Provider is not obliged to transfer to the Customer any such design or any rights pertaining to the design.

14. PROTECTION OF PERSONAL DATA AND DATA

14.1. The Contracting Parties acknowledge that the processing of personal data under the GDPR and the Personal Data Protection Act may occur in the performance of the Agreement.

14.2. If, in providing the Services, the Provider processes personal data on behalf of the Customer as a processor or sub-processor, the Contracting Parties shall conclude a Data Processing Agreement. The Provider is not obliged to begin providing performance in which it is to act as a processor, if the conclusion of such an agreement is required by law and the agreement has not been properly concluded; this does not affect the Customer's obligation to have such an agreement concluded with the Provider under the GDPR and the Personal Data Protection Act, and the Customer is therefore obliged to ensure that the Provider and the Customer have a Data Processing Agreement in place.

14.3. The Customer is responsible for having, in relation to the End Customers, the relevant legal basis for the processing of personal data, having fulfilled its information obligations, and all other obligations set out in the GDPR, the Personal Data Protection Act and other generally binding legal regulations.

14.4. If the processing of personal data takes place on the Customer's website or environment, or if such personal data is published there, the Customer is obliged to ensure that such environment contains appropriate information about the use of the Platform, the collection and publication of Reviews, and the processing of personal data by the Provider.

14.5. The Provider is entitled to use further processors and subcontractors to the extent necessary for the provision of the Services, provided that the conditions of the GDPR, the Personal Data Protection Act and the Data Processing Agreement are met.

14.6. The Provider will adopt appropriate technical and organizational measures to protect personal data and other data processed in the course of providing the Services, appropriate to the nature of the Services and the risks of processing, to the extent of the processing of personal data by the Provider in providing the Services.

14.7. If a personal data breach or a security incident concerning data processed for the Customer occurs within the Provider's sphere, the Provider will notify the Customer of such fact without undue delay after becoming aware of it, to the extent appropriate to the circumstances of the case and its statutory obligations.

14.8. After termination of the Agreement, the Provider will handle personal data and other data in accordance with the Data Processing Agreement, these GTC, its statutory retention obligations, and its internal backup and security policies.

15. RULES FOR UNLAWFUL CONTENT AND CONTENT MODERATION

15.1. The Customer acknowledges that Reviews, questions, answers and other user content may constitute third-party content. The Provider is entitled to restrict, remove or disable access to content that is or may be unlawful, in breach of these GTC, or manifestly harmful.

15.2. For the purposes of these GTC, prohibited content is considered to include in particular content that is:

15.2.1. in breach of legal regulations or decisions of public authorities,

15.2.2. in breach of intellectual property rights or personality rights,

15.2.3. defamatory, vulgar, discriminatory, hateful, or violent,

15.2.4. containing malicious code, spam, or fraudulent schemes,

15.2.5. containing manifestly untrue or misleading statements, the publication of which could cause harm,

15.2.6. containing personal data in breach of legal regulations.

15.3. The Provider is entitled to establish a content reporting mechanism and to determine the process for its review. The Customer is obliged to provide the Provider with prompt cooperation in reviewing reported content.

15.4. The Provider is entitled to temporarily hide or not display reported content until it has been reviewed, if reasonably necessary to protect the rights of the Provider, the Customer, End Customers or third parties.

15.5. If a third party asserts a claim against the Provider in connection with content published through the Platform, the Customer is obliged, at the Provider's request, to promptly provide all information, materials, positions and cooperation and, as necessary, to ensure the modification, supplementation or removal of the disputed content.

16. CONFIDENTIALITY OBLIGATION

16.1. Each Contracting Party undertakes to maintain confidentiality regarding all Confidential Information that it has learned in connection with the Agreement or performance thereunder.

16.2. A Contracting Party is entitled to use Confidential Information solely for the purpose of performing the Agreement and to the extent necessary for the proper exercise of its rights and fulfilment of its obligations.

16.3. The confidentiality obligation does not apply to information:

16.3.1. that was publicly known at the time of its disclosure,

16.3.2. that became publicly known other than through a breach of the confidentiality obligation,

16.3.3. that a Contracting Party must disclose pursuant to a legal provision or a decision of a public authority,

16.3.4. that it discloses to its attorneys, auditors, banks, insurers, investors or other professional advisors bound by confidentiality,

16.3.5. that was disclosed to the Provider or published by the Provider for the purpose of providing the Agreement.

16.4. The confidentiality obligation lasts for the entire term of the Agreement and for a period of five (5) years after its termination.

16.5. The Contracting Parties agree that if the Customer breaches the obligations set out in this article, the Provider is entitled to demand payment from the Customer of a contractual penalty in the amount of EUR 5,000 (in words: five thousand euros) for each individual breach of obligation. Payment of the contractual penalty does not affect the Provider's right to full compensation for damage.

17. LIABILITY FOR DAMAGE, THIRD-PARTY CLAIMS AND REPRESENTATIONS

17.1. The Customer is liable to the Provider for damage, cost, fine, sanction, third-party claim, or other harm incurred by the Provider as a result of:

17.1.1. the Customer's breach of the Agreement,

17.1.2. unlawfulness, untruthfulness, or infringement of the rights of third parties by the Customer Content, Reviews, or Q&A Content, for which the Customer is responsible,

17.1.3. the absence of a legal basis for the processing or publication of data,

17.1.4. incorrect or misleading use of Platform outputs towards consumers,

17.1.5. a breach of consumer protection, advertising, unfair commercial practices, or personal data protection regulations on the part of the Customer, or a breach of other generally binding legal regulations.

17.2. The Customer is obliged to reimburse the Provider for all demonstrably incurred costs associated with defending against third-party claims under the preceding clause, including the costs of legal representation in the actual amount incurred.

17.3. The Provider is not liable for lost profit, loss of opportunity, loss of goodwill, loss of customers, loss of data that the Customer could have reasonably backed up or exported, or for indirect or consequential damages, unless a mandatory legal provision provides otherwise.

17.4. The Provider is not liable for the content of Reviews, questions, answers, commercial statements, product information, or other outputs created, approved, or provided by the Customer or its End Customers, unless the Provider itself created them as a separate service under a special agreement.

17.5. The Provider does not guarantee that a certain number of Reviews, a certain response rate, a specific score, a business result, increased traffic, conversion, or any economic effect will be achieved through the Services.

17.6. Unless a mandatory legal provision provides otherwise, the Provider's total aggregate liability for all of the Customer's claims arising from or in connection with the Agreement, if such liability of the Provider arises, is limited to no more than the price actually paid by the Customer to the Provider over the last 12 months before the occurrence of the damage event.

17.7. The limitation of liability under clause 17.6 does not apply to the extent that liability cannot be excluded or limited under a mandatory legal provision.

17.8. The Contracting Parties undertake to make every effort to prevent the occurrence of damage and to minimize damage that has already occurred.

17.9. Unless otherwise stated elsewhere in these GTC, a Contracting Party is not liable for a breach of an obligation if it demonstrates that it was temporarily or permanently prevented from fulfilling the obligation by a circumstance excluding liability under Section 374 of the Slovak Commercial Code.

18. SUSPENSION OF THE SERVICES AND TERMINATION OF THE AGREEMENT

18.1. The Agreement is concluded for the period specified in the Order; if the duration is not specified, the Agreement is concluded for an indefinite period. For an Agreement concluded through the Platform and paid for at the time the Order is created (subscription), the period for which the Customer has subscribed to the Services is deemed to be the period for which the Agreement is concluded.

18.2. Each Contracting Party is entitled to terminate an Agreement concluded for an indefinite period, even without stating a reason, with a notice period of one (1) month, which begins to run on the first day of the month following the month in which the notice was delivered to the other Contracting Party. This clause does not apply if the Customer ordered the Services through the Provider's Platform and pays a monthly fee for these services under clause 11.5 of this Agreement; in such a case, the Customer is entitled to stop paying the monthly subscription, whereby the provision of the Services will terminate upon expiry of the period for which the subscription was paid. This clause does not apply if the Customer ordered the Services through the Provider's Platform and pays an annual fee for these services under clause 11.5 of this Agreement; in such a case, the Customer is entitled to stop paying the annual subscription, whereby the provision of the Services will terminate upon expiry of the period for which the subscription was paid.

18.3. The Provider is entitled to temporarily suspend the provision of the Services if:

18.3.1. it is necessary for reasons of maintenance, security, or protection of the Platform,

18.3.2. it is necessary due to suspicion of misuse or unlawful use of the Services,

18.3.3. the Customer is in breach of the Agreement,

18.3.4. the Customer is in delay with payment for the Services provided,

18.3.5. the further provision of the Services would be contrary to a legal provision, a decision of a public authority, or the legitimate interest of the Provider.

18.4. The Provider is entitled to withdraw from the Agreement with immediate effect, in particular if:

18.4.1. the Customer is in delay with payment of a due receivable for more than thirty (30) days,

18.4.2. the Customer materially breaches the Agreement,

18.4.3. the Customer uses the Services in breach of legal regulations or in a manner endangering the rights or legally protected interests of the Provider or a third party,

18.4.4. the Customer fails to provide the necessary cooperation even within an additional reasonable period,

18.4.5. the Customer has entered bankruptcy, restructuring, or liquidation, or any insolvency or similar proceedings have been initiated against the Customer.

18.5. A material breach of the Agreement by the Customer is deemed to include, in particular, a breach of the obligations under articles 6, 7, 8, 11, 13, 14, 15, 16 and 17 of these GTC.

18.6. The Provider is also entitled to suspend the provision of the Services if the Customer repeatedly breaches the rules on the objectivity of Reviews, publishes or procures fraudulent Reviews, or fails to provide cooperation under clause 6.21 of these GTC.

18.7. The termination of the Agreement does not affect the Provider's right to payment of the price for the Services provided up to the date of termination of the Agreement, nor claims for default interest, damages, indemnification, confidentiality, protection of confidential information, protection of personal data, intellectual property rights, and other provisions which, by their nature, are intended to survive the termination of the Agreement.

19. CONSEQUENCES OF TERMINATION OF THE AGREEMENT

19.1. After termination of the Agreement, the Customer is obliged, without undue delay, to stop using the Platform and to remove the Widget, scripts, plugins, API connections and other elements of the Provider from its website and systems, unless their continued use is expressly permitted by the Agreement.

19.2. After termination of the Agreement, the Provider is entitled to deactivate user accounts, API access, Widgets, and other functionalities provided as part of the Services.

19.3. Unless otherwise agreed in the Agreement or the Data Processing Agreement, the Provider may allow the Customer a one-time export of certain data in a reasonable format and within a reasonable period; however, the Provider is not obliged to maintain export interfaces or to retain all historical data indefinitely.

19.4. If, after termination of the Agreement, the Customer continues to use the Provider's outputs, rating markings, the Widget, or other elements of the Platform without legal title, this constitutes unauthorized use of the Provider's intellectual property rights, and the Customer is liable for any damage caused to the Provider by such use.

20. DELIVERY

20.1. Delivery of any notices under the Agreement means their delivery by post, courier, in person, or electronically to the contact details notified by the other Contracting Party.

20.2. The day of delivery of a postal item is also deemed to be the day on which the addressee refused to accept it, or the third (3rd) day from the date it was deposited, if the item is returned as unclaimed within the collection period.

20.3. In the case of delivery by e-mail, a message is deemed delivered on the 2nd working day after it was sent, unless the sender receives a message of technical non-delivery earlier.

20.4. Each Contracting Party is obliged, without undue delay, to notify the other Contracting Party of any change to its contact details; otherwise, it bears the consequences of failing to fulfil this obligation.

21. AMENDMENTS TO THE GTC AND FINAL PROVISIONS

21.1. The Provider is entitled to unilaterally amend or supplement these GTC. The new wording of the GTC takes effect on the date determined by the Provider, but not earlier than the date of its publication or notification to the Customer.

21.2. For Agreements already concluded for an indefinite period, the new wording of the GTC will apply at the earliest after 30 days from the date of its notification to the Customer. If the Customer does not agree with the change, it is entitled to terminate the Agreement no later than the date on which the amendment to the GTC takes effect.

21.3. Rights and obligations not regulated by the Agreement are governed by the laws of the Slovak Republic, in particular the relevant provisions of the Slovak Commercial Code, the Slovak Civil Code, the Copyright Act, the GDPR, the Personal Data Protection Act, and other generally binding legal regulations.

21.4. The Contracting Parties undertake to resolve any disputes primarily through good-faith negotiation. If a dispute is not resolved within thirty (30) days from the date of delivery of a written request for negotiation, the dispute will be resolved by the general courts of the Slovak Republic.

21.5. If any provision of the Agreement or these GTC becomes invalid, ineffective, or unenforceable, this does not affect the validity, effectiveness, and enforceability of the other provisions. The Contracting Parties undertake to replace such a provision with a new provision that most closely approximates the purpose of the original provision.

21.6. This English version is provided solely as a translation of the Slovak version of these General Terms and Conditions. The Slovak version is the original, binding and authoritative version. In the event of any conflict, discrepancy, ambiguity or interpretative issue arising from or in connection with this English translation, only the Slovak version shall be decisive and legally binding.
21.7. These Terms and Conditions shall enter into force on 19 May 2026.